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So excited!!!

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Post  TarasTalons Mon Apr 01, 2013 10:40 am

I'm so excited! My handmade/indie nail polish collection has now launched! You can check it out on my website [You must be registered and logged in to see this link.] and my Etsy shop [You must be registered and logged in to see this link.] if you're into indie polish! Very Happy

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Post  ninjablossom Mon Apr 01, 2013 8:07 pm

Congrats on your new store!

ninjablossom
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Post  HanSpan Mon Apr 01, 2013 8:23 pm

Congratulations & good luck.

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Post  TarasTalons Mon Apr 01, 2013 9:01 pm

Thank you! Smile

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Post  Jasmina Mon Apr 01, 2013 10:38 pm

Congratulations, wishing you many sales.

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Post  TarasTalons Mon Apr 01, 2013 10:41 pm

Thank you! Smile

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Post  Jane Tue Apr 02, 2013 5:46 am

You might come unstuck with your FAQ's. Distance selling regs mean that if a polish arrives broken you are responsible for refunding everything including P+P. Also, you can't specify no returns no refunds for the same reason, you have to abide by DSR's.

You might do well to sit down with your local Trading Standards and ask them to help you write T&C's that keep you within the regs Smile
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Post  TarasTalons Tue Apr 02, 2013 6:07 am

Wrong! Ignore! Haha


Last edited by TarasTalons on Tue Apr 02, 2013 6:09 am; edited 1 time in total

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Post  TarasTalons Tue Apr 02, 2013 6:08 am

Sorry wrong way round for broken items it will be refunded but for 'other reasons' it needs to be dealt with case by case but again I will double check with my trading standards guy, thank you Smile

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Post  Jane Tue Apr 02, 2013 6:14 am

You will put people off buying with the bit about broken bottles though, its a very unfair clause. If someone spends £7 on polish plus £3 in postage to receive it broken and you only refund £7 you can see that will instantly cause you bad publicity. Its certainly not your buyers fault that it's arrived broken and your insurance should cover that anyway.

Goodwill builds a business and your terms will put people off I think.

Edit, ok seen your edit Smile

Return postage under DSR is the responsibility of your buyer, BUT, you have to return 100% of the money paid - polish and original shipping.

Under the Distance Selling Regulations, you are entitled to a full refund including the initial delivery charge if you return a product, or inform the retailer that you want to return the product, within seven working days
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Post  TarasTalons Tue Apr 02, 2013 6:18 am

Broken items will be refunded in full because its the responsibility of my courier and I will have to claim from them.

In most cases I can refund a buyer for 'other reasons' (although I have been advised I don't have to for certain reasons) but again as I can't accept the item back in most cases there wouldn't be any return postage so they would again receive a full refund Smile

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Post  Jane Tue Apr 02, 2013 6:25 am

TarasTalons wrote:Broken items will be refunded in full because its the responsibility of my courier and I will have to claim from them.

In most cases I can refund a buyer for 'other reasons' (although I have been advised I don't have to for certain reasons) but again as I can't accept the item back in most cases there wouldn't be any return postage so they would again receive a full refund Smile

You need to make that completely clear Smile You have no return policy as such at the moment so add that into your FAQ's. DSR's are tricky things to stay on top of, word them wrongly and you will always have someone wanting to take advantage of you for it Wink
Good luck.
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Post  TarasTalons Tue Apr 02, 2013 6:26 am

Jane wrote:
TarasTalons wrote:Broken items will be refunded in full because its the responsibility of my courier and I will have to claim from them.

In most cases I can refund a buyer for 'other reasons' (although I have been advised I don't have to for certain reasons) but again as I can't accept the item back in most cases there wouldn't be any return postage so they would again receive a full refund Smile

You need to make that completely clear Smile You have no return policy as such at the moment so add that into your FAQ's. DSR's are tricky things to stay on top of, word them wrongly and you will always have someone wanting to take advantage of you for it Wink
Good luck.

Thank you! I have a 'legal guy' and a 'trading standards guy' so I'll ask them to double check the FAQ's again and the info in them Smile

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